Reference

What These Legal Terms Actually Mean for Your Account

These terms set out the rules that apply when you access meriyahtoto, including how your account is created, how payment methods like DANA, OVO, and GoPay are used, and what we each agree to.

Account eligibility conditionsDANA, OVO, GoPay payment useData rights and retentionApplicable jurisdiction framingHow to contact us on legal matters
meriyahtoto What These Legal Terms Actually Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a specific question about these terms, your account status, or a payment dispute involving DANA, OVO, or GoPay, there are three ways to reach the right team. Choose the channel that fits your situation — live chat is faster for account questions; email is better for formal written requests.

Team online

Live Chat Support

Available directly from your account dashboard. Use this for account eligibility questions, wallet linking issues, or to request a policy clarification in real time.

Email for Formal Requests

Send written requests — including data access, deletion, or legal objections — to our support email. We aim to respond within the timeframe required by applicable local rules.

Account Notification Panel

Policy updates that affect your account are sent here first. Check your notification panel after logging in — this is where we publish any changes to terms that require your acknowledgment.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, Security and Your Rights

Your data is used only for account operation, payment processing, and fraud prevention. We do not sell it. Cookies on meriyahtoto track session state and payment flow — they are not used for third-party advertising. You can request a copy of your stored data or ask us to delete it by contacting support. Account security uses session-token verification, and your OTP is sent to the mobile number linked at registration.

Cookie Use We use session cookies to keep your account active and to remember payment preferences like your linked DANA or OVO wallet. No advertising cookies are placed without notice.
Account Security Login is verified via OTP sent to your registered mobile. Session tokens expire automatically after inactivity. If you suspect unauthorised access, contact us immediately via live chat.
Data Retention Transaction records — including GoPay and DANA history — are kept for the period required by our internal audit schedule. You may request a retention summary at any time via email.
Your Rights and Requests You have the right to access, correct, or request deletion of your personal data. Submit a written request via email and we will process it according to applicable local law timelines.

Common Legal and Policy Questions

These are the questions we hear most often about how our legal terms work. If your question is not here, live chat or email will get you to the right person faster than waiting.

These terms apply to anyone who opens or uses an account on meriyahtoto. Eligibility depends on your location and whether access is permitted under local law in your region.

Where local Indonesian law applies, it takes precedence. For matters not covered by local regulation, our platform terms set the default position. Contact us in writing if a dispute arises.

Yes. Email our support team with a data access request and your registered account details. We will confirm receipt and process it within the timeframe required by applicable rules.

First contact our support team with your transaction reference. We review the record on our side. If the issue originates with the wallet provider, we direct you to their resolution process.

We notify you through the in-account notification panel before any material change takes effect. Continuing to use your account after the effective date means you accept the updated terms.

Request account closure via live chat or email. We process the closure and retain transaction data only for the period required by our audit and legal obligations, then delete or anonymise it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.